Production and Support Engineer-Java (Telangana)

Core Responsibilities - Ensure secure production operations through active monitoring, alert handling, and proactive issue detection. - Manage the incident lifecycle (P2P5) including triage, analysis, coordination, and resolution under guidance for P1 issues. - Assist in root cause analysis, resolution of recurring issues, and implementation of preventive measures. - Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations. - Support and enhance the observability setupdashboards, alerts, logs, metrics. - Collaborate with DevOps/SRE teams on automation, self-heal scripts, and reduction of manual tasks. - Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance. - Participate in oncall rotations and adhere to team schedules and workload priorities. - Communicate effectively with business and engineering teams on incident updates, impact, and resolutions. - Ensure compliance with change management, audit needs, and security standards. - Track and support improvements in key operational metrics such as SLA adherence, MTTA, and MTTR. .