Specialist IT Service, Support and Operations

As an IT Infrastructure Manager, your role will involve managing and overseeing core IT infrastructure, including networks, servers, storage, and virtualization technologies. You will ensure efficient IT service delivery through strong ITSM and ITIL practices across Incident Request and Change Management. Your deep expertise in Windows domain administration and cloud technologies such as Active Directory, SCCM, Intune, antivirus systems, virtual machines, and Azure will be crucial for this role. Key Responsibilities: - Manage and oversee core IT infrastructure including networks, servers, storage, and virtualization technologies - Ensure efficient IT service delivery through strong ITSM and ITIL practices across Incident Request and Change Management - Deep expertise in Windows domain administration and cloud technologies such as Active Directory, SCCM, Intune, antivirus systems, virtual machines, and Azure - Strong understanding of network concepts, protocols, and hands-on experience with switches, routers, SD WAN, and firewalls like Checkpoint or Palo Alto - Diagnose and resolve IT issues, manage and execute IT projects, and maintain a customer-centric approach to deliver high service satisfaction - Effective resource planning, clear communication with technical and non-technical audiences, and leadership capabilities to mentor and motivate IT teams - Ensure compliance with regulatory standards through audits, manage vendor relationships, analyze data for informed decision making, and oversee the complete lifecycle of IT assets Preferred Skills: - Technology: Infra_ToolAdministration-ITSM->ServiceNow->ITSM - Foundational: Service Management->ITIL - Technology: Infrastructure Security->Network Intrusion Prevention System (NIPS)->Checkpoint FW - Technology: Network-Firewall_and_Media->Palo Alto - Foundational: Consulting - Change Management->Change Management As an IT Infrastructure Manager, your role will involve managing and overseeing core IT infrastructure, including networks, servers, storage, and virtualization technologies. You will ensure efficient IT service delivery through strong ITSM and ITIL practices across Incident Request and Change Management. Your deep expertise in Windows domain administration and cloud technologies such as Active Directory, SCCM, Intune, antivirus systems, virtual machines, and Azure will be crucial for this role. Key Responsibilities: - Manage and oversee core IT infrastructure including networks, servers, storage, and virtualization technologies - Ensure efficient IT service delivery through strong ITSM and ITIL practices across Incident Request and Change Management - Deep expertise in Windows domain administration and cloud technologies such as Active Directory, SCCM, Intune, antivirus systems, virtual machines, and Azure - Strong understanding of network concepts, protocols, and hands-on experience with switches, routers, SD WAN, and firewalls like Checkpoint or Palo Alto - Diagnose and resolve IT issues, manage and execute IT projects, and maintain a customer-centric approach to deliver high service satisfaction - Effective resource planning, clear communication with technical and non-technical audiences, and leadership capabilities to mentor and motivate IT teams - Ensure compliance with regulatory standards through audits, manage vendor relationships, analyze data for informed decision making, and oversee the complete lifecycle of IT assets Preferred Skills: - Technology: Infra_ToolAdministration-ITSM->ServiceNow->ITSM - Foundational: Service Management->ITIL - Technology: Infrastructure Security->Network Intrusion Prevention System (NIPS)->Checkpoint FW - Technology: Network-Firewall_and_Media->Palo Alto - Foundational: Consulting - Change Management->Change Management