Engineer - Customer Support

We are looking for a skilled Engineer to join our Customer Support team at Inkarp Instruments Services. The ideal candidate will have a strong background in engineering and excellent customer service skills. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues with products and services. Collaborate with internal teams to identify and implement solutions for customer complaints. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and suggest improvements to products and services. Participate in training and development programs to enhance technical skills and knowledge. Job Requirements Bachelor's degree in Engineering (B.Tech/B.E.) or equivalent. Strong understanding of technical principles and practices related to the industry. Excellent communication and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and troubleshooting skills. Experience working with customers and providing technical support. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.