Engineer - Customer Support

We are looking for a skilled Engineer to join our Customer Support team. The ideal candidate will have a strong background in engineering and excellent customer service skills. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues with products and services. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and recommend process improvements. Participate in training and development programs to enhance technical skills. Job Requirements Bachelor's degree in Engineering (B.Tech/B.E.) or equivalent. Strong understanding of technical principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Familiarity with customer support software and tools. Strong analytical and troubleshooting skills. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.