Associate Team Lead- ServiceNow (ITSM, App Engine & Integration) (Uttar Pradesh)

Role & responsibilities: 1. Technical Leadership & Delivery Excellence - Lead and mentor a team of 2 to 6 ServiceNow developers, ensuring adherence to coding standards, development best practices, and documentation guidelines. - Plan sprint activities, allocate work, monitor progress, and ensure timely, high-quality project delivery. - Conduct code reviews, design reviews, and technical walkthroughs to ensure scalable, maintainable, and secure implementations. - Drive engineering excellence by owning technical deliverables and mentoring team members throughout the project lifecycle. 2. ServiceNow Platform Expertise (ITSM, App Engine & Integration) - Design, configure, and implement enterprise-grade ServiceNow solutions across IT Service Management (ITSM), App Engine, and Integration capabilities. - Configure and enhance ITSM modules including: - Incident Management - Problem Management - Change Enablement - Request Management - Service Catalog - Knowledge Management - Design and develop custom business applications using App Engine Studio, Scoped Applications, and Flow Designer. - Build low-code and pro-code enterprise applications to automate business processes and improve operational efficiency. - Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Glide APIs, Scheduled Jobs, Service Catalog, Record Producers, Flow Designer, and Workflows. - Design and implement integrations using IntegrationHub, REST APIs, SOAP Web Services, Scripted REST APIs, MID Server, and third-party middleware platforms. - Develop reusable integration components, Flow Actions, custom spokes, and enterprise integration frameworks. - Apply strong understanding of ServiceNow platform architecture, CMDB, security model, data model, update sets, application lifecycle management, and release management. - Ensure applications and integrations are secure, scalable, reusable, and aligned with ServiceNow best practices. 3. Delivery Governance & Stakeholder Management - Collaborate closely with Solution Architects, QA teams, Product Owners, Business Analysts, and client stakeholders. - Participate in solution design workshops, technical estimations, architecture discussions, and release planning. - Support governance standards, compliance requirements, and deployment activities across DEV, QA, UAT, and Production environments. - Identify and mitigate technical risks while ensuring delivery excellence. 4. Framework Adoption & Practice Enablement - Gain deep understanding of inMorphis delivery frameworks and ensure compliance across assigned engagements. - Contribute to reusable components, accelerators, integration frameworks, and application templates. - Promote coding standards, governance processes, and development best practices across project teams. 5. Technology Innovation & Solution Development - Participate in R&D; initiatives, Proof of Concepts (PoCs), and evaluation of current ServiceNow capabilities. - Explore emerging technologies including Now Assist, AI-powered workflows, Automation Engine, IntegrationHub enhancements, and App Engine innovations. - Contribute to development of new solution offerings, reusable assets, and accelerators aligned with evolving customer needs. 6. Client Relationship Management & Business Growth - Build trusted relationships with clients through proactive communication and delivery excellence. - Participate in technical workshops, solution demonstrations, and client presentations. - Support pre-sales activities including solution design, effort estimation, technical proposals, and proof-of-concepts. - Identify opportunities for workflow automation, platform modernization, and enterprise integrations within existing customer engagements. 7. Project Governance & Resource Management - Support project planning through effective resource allocation and technical ownership. - Ensure project delivery aligns with timelines, quality standards, and financial objectives. - Contribute to risk management, continuous improvement initiatives, and sustainable project execution. 8. People Development, Learning & Culture - Participate in hiring activities through technical interviews and candidate assessments. - Mentor junior developers and support onboarding initiatives. - Conduct internal technical sessions, brown bag discussions, and knowledge-sharing workshops. - Promote continuous learning through ServiceNow certifications and emerging technology adoption. - Foster a collaborative, inclusive, and high-performance culture aligned with inMorphis values and ethics. Preferred candidate profile - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6 to 9 years of overall IT experience with 4+ years of hands-on ServiceNow development. - Strong implementation experience in ITSM, App Engine Studio, and IntegrationHub. - Hands-on expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI .