Technical Lead- ServiceNow (GRC, SecOps & ITSM)

Role Overview We are looking for a Technical Lead ServiceNow (GRC, SecOps & ITSM) with 6+ years of experience to lead the implementation of governance, risk, security, and IT service management solutions on the ServiceNow platform. The ideal candidate should possess strong technical expertise, implementation experience, leadership capabilities, and the ability to deliver enterprise-grade solutions aligned with security and compliance objectives. Key Responsibilities Technical Leadership & Delivery Lead end-to-end implementation of ServiceNow GRC, Security Operations, and ITSM solutions. Mentor development teams and conduct technical design and code reviews. Participate in sprint planning, technical estimation, architecture discussions, and release planning. Ensure timely delivery of scalable, secure, and high-quality solutions. ServiceNow Platform Expertise Configure and customize ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management. Implement Integrated Risk Management (IRM/GRC) capabilities including: Policy & Compliance Management Risk Management Audit Management Vendor Risk Management Business Continuity Management Implement Security Operations modules including: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence Configuration Compliance Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer solutions, ACLs, IntegrationHub workflows, and Scoped Applications. Design integrations with SIEM, vulnerability scanners, identity management platforms, and third-party security tools using REST, SOAP, IntegrationHub, and MID Server. Governance & Solution Architecture Ensure compliance with ServiceNow implementation standards, security best practices, and governance frameworks. Collaborate with enterprise architects, cybersecurity teams, compliance teams, and business stakeholders. Identify technical risks and recommend mitigation strategies. Innovation & Practice Development Develop reusable assets, compliance frameworks, automation templates, and implementation accelerators. Evaluate emerging ServiceNow capabilities including AI-driven risk assessment, Automation Engine, and Now Assist. Client Engagement & Business Growth Lead client workshops and technical discussions. Support pre-sales activities, solution demonstrations, estimations, and proposal development. Build long-term customer relationships through trusted technical leadership. People Development Mentor developers and consultants. Conduct internal technical training, knowledge-sharing sessions, and technical interviews. Promote continuous learning and certification across the team. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 6+ years of IT experience with 5+ years of ServiceNow implementation experience. Strong expertise in GRC/IRM, Security Operations, and ITSM implementations. Hands-on experience with JavaScript, Glide APIs, Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, ACLs, and Scoped Applications. Experience integrating ServiceNow with SIEM, vulnerability management, identity management, and enterprise security platforms. Strong understanding of ServiceNow platform architecture, security model, CMDB, and Agile delivery methodologies. Preferred Experience Governance, Risk, and Compliance frameworks (ISO 27001, NIST, SOC 2) ServiceNow AI capabilities (Now Assist) Vulnerability management integrations (Qualys, Tenable, Rapid7) Identity integrations (Azure AD, Okta) DevSecOps and CI/CD integration Required Certifications CSA Certified System Administrator CAD Certified Application Developer CIS Risk & Compliance (IRM/GRC) CIS Security Operations CIS – ITSM (preferred) Additional ServiceNow security or governance certifications will be an added advantage.