Technical Lead- ServiceNow (ITOM & ITAM)

Role Overview We are seeking a Technical Lead ServiceNow (ITOM & ITAM) with 6+ years of experience to lead enterprise implementations across IT Operations Management and IT Asset Management. The ideal candidate will possess deep platform expertise, hands-on implementation experience, strong integration capabilities, and the ability to mentor teams while delivering scalable and secure ServiceNow solutions. Key Responsibilities Technical Leadership & Solution Delivery Lead the technical design and implementation of ServiceNow ITOM and ITAM solutions. Mentor development teams, conduct code reviews, and ensure adherence to ServiceNow development standards. Participate in sprint planning, effort estimation, technical design discussions, and release planning. Own technical deliverables throughout the project lifecycle. ServiceNow ITOM & ITAM Expertise Implement and customize ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, Orchestration, and Operational Intelligence. Configure ITAM capabilities including Hardware Asset Management (HAM), Software Asset Management (SAM), Software Normalization, License Management, and Asset Lifecycle Management. Design and optimize CMDB architecture, CI relationships, reconciliation rules, and data governance processes. Configure MID Servers, Discovery schedules, credentials, probes, sensors, and identification rules. Develop integrations using REST, SOAP, IntegrationHub, MID Server, and third-party monitoring tools. Build custom workflows, Flow Designer automations, Business Rules, Script Includes, Client Scripts, UI Policies, and Scoped Applications. Delivery Governance Collaborate with architects, infrastructure teams, security teams, and business stakeholders. Ensure compliance with ServiceNow best practices, governance standards, and release management processes. Identify technical risks and recommend mitigation strategies. Innovation & Practice Development Develop reusable accelerators, discovery patterns, integration templates, and implementation assets. Evaluate new ServiceNow ITOM and ITAM capabilities and contribute to innovation initiatives. Client & Stakeholder Management Lead technical workshops and architecture discussions. Support solution demonstrations, pre-sales activities, and technical proposals. Build trusted client relationships through delivery excellence. People Development Mentor junior developers and technical consultants. Conduct internal technical training sessions and knowledge-sharing initiatives. Participate in hiring and technical interviews. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 6+ years of IT experience with 5+ years of ServiceNow development. Strong implementation experience in ITOM and ITAM. Expertise in Discovery, Service Mapping, Event Management, HAM, SAM, CMDB, MID Server, and IntegrationHub. Strong knowledge of JavaScript, Glide APIs, Flow Designer, Business Rules, Script Includes, ACLs, and ServiceNow platform architecture. Experience integrating ServiceNow with monitoring, cloud, and enterprise systems. Experience working in Agile delivery environments. Preferred Experience Cloud Discovery (AWS, Azure, GCP) Service Graph Connectors Performance Analytics Automation Engine AI-powered Operations (AIOps) DevOps integrations Required Certifications CSA Certified System Administrator CAD – Certified Application Developer CIS – Discovery CIS – Service Mapping and/or CIS – HAM/SAM (preferred) Additional ITOM or ITAM certifications will be an added advantage.