Technical Support Executive

Technical know how of use of Ticketing system, Telecom management system, Handling customer relations over mobile and in person, Monitoring the chat and assisting clients via chat Take ownership of customer issues reported and see problems through to resolution Escalating issues to Product Development, Product Management, and/or Operations teams and managing their resolution Manage customer expectations and experience in a way that results in high customer satisfaction Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers