Senior Director

Role Overview We are seeking a strategic and business-oriented Sr. Director / Vice President Digital Infrastructure Services to lead and scale our global Digital Infrastructure and Managed Services business. The role will have end-to-end ownership of service delivery, operational excellence, client relationships, business growth, large-scale transformation, presales, and commercial performance across global infrastructure services. The ideal leader will bring a strong blend of technology expertise, business acumen, executive client engagement, large-scale delivery leadership, and experience in building and growing managed services portfolios . Key Responsibilities 1. Digital Infrastructure & Managed Services Leadership Lead global managed infrastructure services across Data Center, Cloud, Network, Security, End User Computing, and Hybrid Infrastructure . Own service delivery excellence, SLA/KPI performance, operational governance, and continuous improvement. Establish scalable global delivery models across multiple geographies. Drive standardization, automation, productivity, and operational efficiency. 2. Business & P&L Ownership Own the growth, profitability, and overall performance of the Digital Infrastructure Services business. Drive revenue growth, margin improvement, budgeting, forecasting, and cost optimization. Develop and execute strategic business plans aligned with organizational growth objectives. Identify new market opportunities, service offerings, and strategic partnerships. 3. Client & Executive Stakeholder Management Build and manage strategic relationships with CIOs, CTOs, CXOs, and senior business stakeholders . Serve as the executive escalation point for strategic clients and large engagements. Lead Executive Business Reviews, governance meetings, strategic roadmap discussions, and customer success initiatives. Drive customer satisfaction, retention, account expansion, and long-term strategic partnerships. 4. Presales, Solutioning & Large Deal Leadership Lead and support large-scale RFP/RFI/RFQ responses and managed services pursuits . Define solution architecture, operating models, transition strategies, and commercial frameworks. Partner with Sales and Business Development teams to develop: Strategic value propositions TCO and ROI models Pricing and commercial strategies Solution presentations and client proposals Drive solution standardization, reusable frameworks, and scalable service offerings. 5. Digital Transformation & Innovation Lead the transformation of traditional infrastructure services through: Cloud Transformation: AWS, Microsoft Azure, GCP AIOps and Observability Automation and Infrastructure as Code: Python, Ansible, Terraform DevOps and SRE Practices Cloud-Native Platforms: Kubernetes, OpenShift Legacy modernization and hybrid infrastructure transformation Platform-led and outcome-based service models 6. Governance, Risk & Operational Excellence Establish strong governance frameworks across weekly, monthly, and quarterly business reviews. Define operational dashboards, metrics, and performance management systems. Drive ITIL-aligned Incident, Problem, Change, Capacity, and Availability Management. Ensure compliance, audit readiness, security governance, and enterprise risk management. Lead Continuous Service Improvement and transformation programs. 7. People & Leadership Lead and scale large global delivery organizations of 100+ professionals . Build a strong leadership pipeline and succession planning framework. Develop high-performing teams through mentoring, capability building, and career development. Drive employee engagement, retention, accountability, and a culture of innovation. Required Experience & Expertise 18+ years of experience in IT Infrastructure, Digital Infrastructure, Managed Services, Cloud Services, or Technology Services . Proven experience leading large-scale global infrastructure or managed services portfolios. Strong experience in P&L ownership, business growth, operational leadership, and client engagement . Experience managing large global teams and multi-geography delivery models. Strong track record in presales, solutioning, RFP responses, large deal pursuits, and commercial negotiations . Experience engaging with CXO-level stakeholders and enterprise customers. Technical & Domain Expertise Strong understanding of: Data Center and Hybrid Infrastructure Cloud Platforms AWS, Azure, GCP Network and Security Services End User Computing and Digital Workplace ITIL, DevOps, SRE, and Automation Cloud-Native and Container Platforms AIOps, Monitoring, and Observability Preferred Technology Exposure: ITSM: ServiceNow, BMC Remedy Monitoring & Observability: Dynatrace, Splunk, Prometheus, Grafana Automation: Python, Ansible, Terraform Cloud & Containers: AWS, Azure, GCP, Kubernetes, OpenShift Key Leadership Competencies Strategic business and technology leadership Strong P&L and commercial acumen Enterprise client and CXO stakeholder management Large-scale delivery and operational excellence Business development and solutioning mindset Digital transformation leadership Strong communication, influencing, and negotiation skills Ability to operate at both strategic and execution levels Education & Preferred Certifications Education: Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. Preferred Certifications: ITIL Expert / ITIL Managing Professional AWS / Azure / GCP Architect Certifications PMP / PRINCE2 Relevant Cloud, DevOps, or Infrastructure certifications Key Performance Indicators (KPIs) Revenue growth and profitability of the Digital Infrastructure Services business P&L performance and margin improvement SLA/KPI adherence and service quality Customer satisfaction, CSAT, and NPS Client retention and account growth Managed services deal wins and proposal conversion Automation and productivity improvements Successful transformation and modernization programs Employee engagement, retention, and leadership development