Technical Assistance Associate I

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities

• Providing support to clients through phone, chats, and tickets

• Technical and functional support for the Interactive Brokers’ platforms

• Desktop applications (Windows, macOS, and Linux)

• Mobile applications (Android and iOS)

• Troubleshooting and support for Interactive Brokers’ web-based offerings

• Problem management with a focus on wide-scale technical issues

Requirements

• Bachelor’s degree, preferred if in a technical field.

• 1+ years in a client-facing support role

• 1+ years of experience working with Windows and Mac, software support, connectivity support

• Excellent verbal and written communication skills and the ability to work effectively in a team environment

• Experience working with support ticketing systems

• Adaptable to a constantly changing technical environment

• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems

• Experience with financial products and services is a plus.

• Excellent command of written and spoken English & Mandarin a must

• Company Benefits & Perks

• Interactive Brokers offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.

• Company RSP contribution matching, Stock incentive plan

• **We thank all applicants. However, only those selected for an interview will be contacted .