Technical Assistance Associate I

This is a hybrid role (4 days in the office / 1 days remote).

As a member of the Client Techical Assistance Team , you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities

• Providing support to clients through phone, chats, and tickets

• Technical and functional support for the Interactive Brokers’ platforms

• Desktop applications (Windows, macOS, and Linux)

• Mobile applications (Android and iOS)

• Troubleshooting and support for Interactive Brokers’ web-based offerings

• Problem management with a focus on wide-scale technical issues

Requirements

• Bachelor’s degree, preferred if in a technical field

• 1+ years in a client-facing support role

• 1+ years of experience working with Windows and Mac, software support, connectivity support

• Excellent verbal and written communication skills and the ability to work effectively in a team environment

• Experience working with support ticketing systems

• Adaptable to a constantly changing technical environment

• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems

• Experience with financial products and services is a plus

• Excellent command of written and spoken English & French

• To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.

• Superb analytical and problem-solving skills.

• Excellent collaboration and communication (Verbal and written) skills.

• Outstanding organizational and time management skills.

• Company Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant awards 401(k) retirement plan with competitive company match.

• Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.

• Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)

• Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)

• Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage

• Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)

• Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees

• Education reimbursement and professional development opportunities

• Legal services, telehealth access, and voluntary insurance options

• Backup child and adult care support through Care.com

• Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options.