Crm Administrator

Total Experience: 5+ years Communication Skills: Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Skill Sets: Familiarity with the operating parameters of relevant CRM and CCaaS platforms. Hands-on experience with implementation projects. Skilled in technology coupled with business acumen to deliver complex solutions. Awareness of AI and machine learning concepts as applied to customer experience. Experience working in an agile project management environment. Knowledge of contact center analytics and reporting tools. Experience working in a team capacity on multiple projects in a rapidly changing environment. Practiced in directly interacting with clients with minimal oversight. Exceptional analytical and problem-solving skills. Strong management and support skills, specifically able to work with end users to identify and resolve business issues in an innovative manner. Competence with requirements identification, discovery process and translating business needs into technical solutions.