Walk-in || International blended Process-Excellent Communication Skills Required

Company Name-IntouchCX Job Title-International Blended Process Essential Functions Provide end-to-end technical support for (EPOS) products via phone, chat, and email An obligation to deliver exceptional service Interact with customers address their concerns, answer their questions and assist them with their needs Are able to explain a complex idea, both verbally and written using clear, professional language Actively listen to the customer, and show empathy and patience Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed Handling cases in CRM (Salesforce) Updating FAQs, troubleshooting articles, tutorial videos Interaction with Global Support teams, meetings, ad-hoc calls Cover for team members when needed Focus on customer satisfaction and loyalty Maintain thorough knowledge of systems Learn and retain a thorough working knowledge of all existing and new process and procedures Achieve assigned Key Performance Indicators Attend Team Meetings/additional training sessions as scheduled Performs other duties as assigned Kindly come for Walk in Interview tomorrow and mention my name Simu on top of your resume for Reference otherwise your profile would be not considered For any other Queries Whatsapp or Call HR Simu -8617739708 Interview Timing -11 am to 4 pm Location- https://share.google/Dwr1JTJQBZ9QIRnR6 Building 16,Backside of Inorbit Mall, Mindspace (5th floor) IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.