Oracle CPQ Support & Administration Specialist

As an Oracle CPQ Support & Administration Specialist with 4+ years of experience, your role will involve managing the administration, configuration, enhancement, and production support of the Oracle CPQ platform. You will be responsible for ensuring system stability, pricing accuracy, seamless integrations, and efficient quote-to-cash (Q2C) processes across production and non-production environments. Your expertise as the primary Subject Matter Expert (SME) for Oracle CPQ will require close collaboration with Sales, Finance, Product, and IT teams. Key Responsibilities: - Provide L1/L2 support for Oracle CPQ across Production and Non-Production environments. - Monitor system health, alerts, incident queues, and service performance. - Perform incident triage, root cause analysis, troubleshooting, and issue resolution. - Coordinate with L3 support and development teams for complex issue escalation and resolution. - Administer Oracle CPQ environments, including user management, roles, permissions, and access controls. - Build, configure, and maintain product catalogs, pricing structures, and business rules. - Develop and support BML (BigMachines Language) scripts and configuration logic. - Configure approval workflows, product configuration rules, commerce processes, and quote generation functionality. - Manage and maintain pricing models, price lists, discount structures, and pricing formulas. - Investigate and resolve pricing discrepancies and approval workflow issues. - Support end-to-end quote lifecycle management and quote generation processes. - Support and maintain integrations between Oracle CPQ, Salesforce CRM, ERP systems, and middleware platforms. - Manage synchronization of product, pricing, customer, and transactional data. - Troubleshoot and support API-based integrations using REST and SOAP web services. - Manage the Oracle CPQ release lifecycle, including design, development, testing, deployment, and post-release validation. - Act as the primary Oracle CPQ Subject Matter Expert (SME) and key point of contact. - Maintain system documentation, configuration standards, support procedures, and operational runbooks. - Drive continuous improvement initiatives to enhance platform performance and user experience. Qualifications & Experience: - 5+ years of hands-on experience with Oracle CPQ. - Proven experience supporting and administering Oracle CPQ in enterprise environments. - Experience managing multiple environments, including Development, Test, and Production. - Strong background in L1/L2 production support and incident management. - Experience working in large-scale enterprise applications supporting Sales and Finance users. As an Oracle CPQ Support & Administration Specialist, your technical skills, functional knowledge, and key competencies will be crucial in ensuring the smooth operation and optimization of Oracle CPQ platform for the organization. As an Oracle CPQ Support & Administration Specialist with 4+ years of experience, your role will involve managing the administration, configuration, enhancement, and production support of the Oracle CPQ platform. You will be responsible for ensuring system stability, pricing accuracy, seamless integrations, and efficient quote-to-cash (Q2C) processes across production and non-production environments. Your expertise as the primary Subject Matter Expert (SME) for Oracle CPQ will require close collaboration with Sales, Finance, Product, and IT teams. Key Responsibilities: - Provide L1/L2 support for Oracle CPQ across Production and Non-Production environments. - Monitor system health, alerts, incident queues, and service performance. - Perform incident triage, root cause analysis, troubleshooting, and issue resolution. - Coordinate with L3 support and development teams for complex issue escalation and resolution. - Administer Oracle CPQ environments, including user management, roles, permissions, and access controls. - Build, configure, and maintain product catalogs, pricing structures, and business rules. - Develop and support BML (BigMachines Language) scripts and configuration logic. - Configure approval workflows, product configuration rules, commerce processes, and quote generation functionality. - Manage and maintain pricing models, price lists, discount structures, and pricing formulas. - Investigate and resolve pricing discrepancies and approval workflow issues. - Support end-to-end quote lifecycle management and quote generation processes. - Support and maintain integrations between Oracle CPQ, Salesforce CRM, ERP systems, and middleware platforms. - Manage synchronization of product, pricing, customer, and transactional data. - Troubleshoot and support API-based integrations using REST and SOAP web services. - Manage the Oracle CPQ release lifecycle, including design, development, testing, deployment, and post-release validation. - Act as the primary Oracle CPQ Subject Matter Expert (SME) and key point of contact. - Maintain system docume