Advanced Analyst I, Infra CX

You will be joining Invesco, a global investment firm known for its distinctive investment management capabilities and dedication to rethinking possibilities for clients. As a Sr. Analyst, Infra CX, you will play a crucial role in bridging the gap between business needs and technology solutions. Your responsibilities will include investigating faults in applications, delivering service excellence, and ensuring technology implementations support organizational goals. Additionally, you will work closely with business stakeholders, technical teams, and vendors to ensure clear communication and alignment throughout projects. Key Responsibilities / Duties: - Investigate faults in applications, identify scalable solutions, and implement them - Respond promptly and effectively to technology-related calls within Invesco - Demonstrate and deliver service delivery excellence to all business partners - Assist the Infra CX Manager with problem management, investigations, and metrics reporting - Identify trends and areas for improvement within the business to enhance service delivery - Complete software/hardware installations, upgrades, ad hoc project activities, moves, and rollouts - Maintain a knowledge base for supported apps and ensure ITAM inventories are up to date - Provide ticket hygiene oversight to junior team members - Perform metrics reporting, proactive monitoring, and root cause analysis - Oversee AV operations, support BP meetings, and videoconferences - Assist with training, development of junior team members, and implementation of new systems Qualification Required: - 5-7 years of experience in a technology analyst role or equivalent technical role - Knowledge of project management methodologies such as PMP, Prince2 - Proficiency in Office 365, Mac, Windows, LAN/WAN networking, Cloud technologies (Azure, AWS), Mobility, and Market Data - Experience with data analysis and visualization tools - Familiarity with IT Service Management (ITSM) frameworks like ITIL As an Equal Opportunity Employer, Invesco values diversity and inclusion. Personal data provided by job applicants will be used strictly for recruitment purposes. Invesco offers a workplace model that supports its culture and provides flexibility to employees. Benefits include competitive compensation, adaptable hybrid work, annual leave, life insurance, retirement planning, medical insurance, maternity leave, and various other employee benefits. If you are looking for a challenging role with intelligent colleagues and exposure on a global scale, explore your potential at Invesco. Apply for the role at Invesco Careers: Invesco Careers You will be joining Invesco, a global investment firm known for its distinctive investment management capabilities and dedication to rethinking possibilities for clients. As a Sr. Analyst, Infra CX, you will play a crucial role in bridging the gap between business needs and technology solutions. Your responsibilities will include investigating faults in applications, delivering service excellence, and ensuring technology implementations support organizational goals. Additionally, you will work closely with business stakeholders, technical teams, and vendors to ensure clear communication and alignment throughout projects. Key Responsibilities / Duties: - Investigate faults in applications, identify scalable solutions, and implement them - Respond promptly and effectively to technology-related calls within Invesco - Demonstrate and deliver service delivery excellence to all business partners - Assist the Infra CX Manager with problem management, investigations, and metrics reporting - Identify trends and areas for improvement within the business to enhance service delivery - Complete software/hardware installations, upgrades, ad hoc project activities, moves, and rollouts - Maintain a knowledge base for supported apps and ensure ITAM inventories are up to date - Provide ticket hygiene oversight to junior team members - Perform metrics reporting, proactive monitoring, and root cause analysis - Oversee AV operations, support BP meetings, and videoconferences - Assist with training, development of junior team members, and implementation of new systems Qualification Required: - 5-7 years of experience in a technology analyst role or equivalent technical role - Knowledge of project management methodologies such as PMP, Prince2 - Proficiency in Office 365, Mac, Windows, LAN/WAN networking, Cloud technologies (Azure, AWS), Mobility, and Market Data - Experience with data analysis and visualization tools - Familiarity with IT Service Management (ITSM) frameworks like ITIL As an Equal Opportunity Employer, Invesco values diversity and inclusion. Personal data provided by job applicants will be used strictly for recruitment purposes. Invesco offers a workplace model that supports its culture and provides flexibility to employees. Benefits include competitive compensation, adaptable hybr