Knowledge Management Associate

As one of the worlds leading independent global investment firms, Invesco is dedicated to rethinking possibilities for their clients. By delivering the combined power of their distinctive investment management capabilities, they provide a wide range of investment strategies and vehicles to clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Key Responsibilities / Duties: - Solutions Design, Automation, and Continuous Improvement: - Identify manual, repetitive, or high-risk processes and design practical solutions to improve efficiency, effectiveness, quality, and control - Create and maintain technology-enabled tools and resources, including automations, SharePoint sites, knowledge tools, workflows, and other digital solutions - Test, implement, and enhance solutions to ensure they are effective, user-friendly, scalable, and aligned with business needs - Recommend and support technology-based improvements that strengthen knowledge sharing, operational consistency, risk reduction, and service quality - Knowledge Management Strategies: - Support the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains - Administer, support, and influence the knowledgesharing technologies and processes - Collaborate with other TKM members to conceptualize, design, develop, and implement effective and interactive tools for the integration of knowledge - Act as liaison to assigned Internal business partners for effective communication - Collaborate with Trainers to provide content and/or act as a resource for manuals, training documentation, and content audits - Project Management: - Represent TKM in corporate/TA projects or act as lead on TKM projects - Utilize skills such as effective team management, meeting deadlines, identifying risks, and creating supporting materials - Ensure quality, consistency, and timeliness of deliverables by adhering to the TKM Project Management Checklist Work Experience / Knowledge: - 1+ years of experience in the Transfer Agency required - US Business knowledge required - Thorough knowledge of the financial markets and industry - Excellent knowledge of all Invesco products/services - Knowledge of Transfer Agency departments is an asset Skills / Other Personal Attributes Required: - Strong facilitation skills - Demonstrates initiative and intellectual curiosity - Strong written and verbal communication skills - Experience in technical writing is an asset - Ability to manage multiple priorities and meet deadlines - Project management skills are preferred Formal Education: - Post-secondary education required - Background in education preferred - Financial Industry certification or designation an asset Competencies: - Achieves excellence through strong execution - Demonstrates collaboration and teamwork - Communicates effectively and respectfully - Thinks ahead and makes fact-based decisions Working Conditions: Normal office environment with little exposure to noise, dust, and temperatures. Typically works North American business hours, and overtime may be required. In Invesco, they act with integrity and do meaningful work to create an impact for stakeholders. They believe in a diverse, inclusive, and supportive workplace where everyone feels equally valued. They offer various benefits and opportunities for personal growth and development. To know more about Invesco and their culture, you can visit the following links: - About Invesco - About our Culture - About our D&I policy - About our CR program Apply for the role at Invesco Careers As one of the worlds leading independent global investment firms, Invesco is dedicated to rethinking possibilities for their clients. By delivering the combined power of their distinctive investment management capabilities, they provide a wide range of investment strategies and vehicles to clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Key Responsibilities / Duties: - Solutions Design, Automation, and Continuous Improvement: - Identify manual, repetitive, or high-risk processes and design practical solutions to improve efficiency, effectiveness, quality, and control - Create and maintain technology-enabled tools and resources, including automations, SharePoint sites, knowledge tools, workflows, and o