Lead Engineer/Technical Lead - BMC Helix

As a Lead Engineer - BMC Helix at our company, you will be responsible for owning the Tier 3 Helix engineering ecosystem. Your role will involve advanced troubleshooting, executing platform upgrades, designing complex workflow configurations, and building seamless integrations such as SSO, APIs, monitoring, and CMDB data pipelines. You will serve as the technical anchor for problem management, driving root cause elimination, and ensuring operational excellence. Key Responsibilities: - Advanced Incident & Problem Management (L3 Engineering): - Debug highly complex platform issues like data corruption, performance degradation, failed reconciliation jobs, and integration failures. - Provide deep Root Cause Analysis (RCA) and implement permanent technical fixes. - Coach and mentor L1/L2 teams, enforce runbooks/KB standards, and drive operational excellence. - CMDB Architecture & Governance: - Define and maintain enterprise CMDB governance standards, dataset strategies, and CI lifecycle controls. - Customize data models and design robust reconciliation and normalization rules. - Ensure maximum data integrity and accuracy across all Configuration Item (CI) pipelines. - Workflow Engineering & Digital Workplace (DWP) Automation: - Build and optimize complex DWP service catalog entries and automated workflows. - Implement REST/API concepts to create seamless connections with identity management (SSO) and ITOM/monitoring systems. - Utilize Smart IT Progressive Web Apps (PWA) to deliver highly responsive, mobile-friendly service management layouts for agents. - Upgrades, Patches & Integrations: - Plan and execute end-to-end Helix platform upgrades and patches. - Formulate regression strategies, rollback planning, and validate production readiness. - Coordinate cross-team architectural changes for identity/SSO and CMDB feeds. Qualifications Required: - Experience: 8-10 years of core experience in BMC Helix engineering and architecture. - Shift Flexibility: Must be fully willing and comfortable working fixed evening shifts (5:00 PM to 2:00 AM IST, Monday to Friday). - Communication: Exceptional verbal and written communication skills to collaborate with global stakeholders. - Problem Solving: Strong analytical mindset with a proven track record of handling high-priority Tier 3 production issues. You will play a crucial role in ensuring the stability and efficiency of our Helix engineering ecosystem. As a Lead Engineer - BMC Helix at our company, you will be responsible for owning the Tier 3 Helix engineering ecosystem. Your role will involve advanced troubleshooting, executing platform upgrades, designing complex workflow configurations, and building seamless integrations such as SSO, APIs, monitoring, and CMDB data pipelines. You will serve as the technical anchor for problem management, driving root cause elimination, and ensuring operational excellence. Key Responsibilities: - Advanced Incident & Problem Management (L3 Engineering): - Debug highly complex platform issues like data corruption, performance degradation, failed reconciliation jobs, and integration failures. - Provide deep Root Cause Analysis (RCA) and implement permanent technical fixes. - Coach and mentor L1/L2 teams, enforce runbooks/KB standards, and drive operational excellence. - CMDB Architecture & Governance: - Define and maintain enterprise CMDB governance standards, dataset strategies, and CI lifecycle controls. - Customize data models and design robust reconciliation and normalization rules. - Ensure maximum data integrity and accuracy across all Configuration Item (CI) pipelines. - Workflow Engineering & Digital Workplace (DWP) Automation: - Build and optimize complex DWP service catalog entries and automated workflows. - Implement REST/API concepts to create seamless connections with identity management (SSO) and ITOM/monitoring systems. - Utilize Smart IT Progressive Web Apps (PWA) to deliver highly responsive, mobile-friendly service management layouts for agents. - Upgrades, Patches & Integrations: - Plan and execute end-to-end Helix platform upgrades and patches. - Formulate regression strategies, rollback planning, and validate production readiness. - Coordinate cross-team architectural changes for identity/SSO and CMDB feeds. Qualifications Required: - Experience: 8-10 years of core experience in BMC Helix engineering and architecture. - Shift Flexibility: Must be fully willing and comfortable working fixed evening shifts (5:00 PM to 2:00 AM IST, Monday to Friday). - Communication: Exceptional verbal and written communication skills to collaborate with global stakeholders. - Problem Solving: Strong analytical mindset with a proven track record of handling high-priority Tier 3 production issues. You will play a crucial role in ensuring the stability and efficiency of our Helix engineering ecosystem.