IRT Customer Support Analyst

Job Summary Supports in providing Tier 2 technical support and service activities for IQVIAs products and services for a designated client, group of clients or end users. Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. Has a basic understanding of suite of clients vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues. Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool. Has broad understanding of quality standards and work requires minimal revision. Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities. Qualifications Bachelors Degree Computer Science, a related field, or equivalent experience