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Project Role: Product Support Technical Advisor Work Experience: 6-10 years Work location: Bangalore Work Mode: Work from office Must Have Skills: SQL Support , SCALA , Hadoop , Python Shift Timings : Rotational shift Job Overview: Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Essential Functions • Work with customers and project management teams to gather requirements and translate them into technical specifications • Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. • Helps prepare recurring internal meetings and advises on timeline progression. • Ensures all tickets are up to date. Responsible for ticket escalation as needed. • Builds out weekly client slides. Provides snapshot of projects and status. • Participate in QA, UAT & production launch support related to various customer engagements • Collaborate with product development team to help support platform functionality • Provide Tier 2/3 technical support for custom integrations • • Has working knowledge of support processes and working in support environment. • Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience. Qualifications • Bachelor's Degree Computer Science, a related field, or equivalent experience Req
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