IT Asset Management (Hardware) - SME

Description Job Title: Hardware Asset Management (HAM) Operations SME Role Summary We are hiring a HAM Operations SME to support a client IT Asset Management engagement. You will run day-to-day hardware inventory governance in Flexera ONE , improving discovery coverage, data quality, reconciliation, and contract/lease visibility. Key Responsibilities Monitor hardware discovery coverage and scan freshness; investigate gaps and drive remediation with IT teams Identify and manage stale, duplicate, and orphaned devices; maintain exception logs and closure tracking Support hardware normalization and reconciliation; validate key identifiers and data consistency Improve ownership, location, and cost center completeness; coordinate updates via source systems/processes Maintain and validate asset–contract/lease linkage; support lease reporting (location, return date, cost) Produce and refresh HAM dashboards and monthly governance summary; contribute to governance forums Follow runbooks/SOPs and support incident/root-cause summaries related to inventory health Key Focus Areas Hardware inventory coverage & freshness dashboard Exception reports: missing attributes, duplicates, stale/orphan devices Lease and contract linkage reports (as applicable) Monthly HAM governance summary + action tracker updates Required Qualifications & Experience 4–8+ years in HAM/ITAM operations (client delivery preferred) Hands-on experience with Flexera ONE (preferred) or comparable tools Strong understanding of discovery sources (agents/scanners/AD/MDM), inventory hygiene, and lifecycle basics Strong Excel/Sheets skills; comfortable analyzing large datasets and exceptions Clear communication and coordination across IT operations teams ITIL Foundation; IAITAM certification (CSAM/CHAMP) Exposure to ServiceNow or similar ITSM tooling