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About the role
Description Role Summary We are hiring ITAM Operations Subject Matter Experts (SMEs) to support a client IT Asset Management engagement . You will execute day-to-day ITAM operations across Flexera ONE , Hardware Asset Management (HAM), Software Asset Management (SAM), license compliance support, and reporting, ensuring high-quality data, stable platform operations, and timely deliverables. Key Responsibilities Flexera ONE Operations & Data Loads Monitor inventory feeds, connectors, agents, imports, and scheduled jobs Validate data latency, failures, and processing issues; follow runbooks and raise incidents Support platform admin tasks (as assigned): access requests, user/role changes, configuration updates (OOTB) HAM Operations (Hardware Governance Support) Track discovery coverage and scan freshness; support remediation of gaps Identify and resolve stale/duplicate/orphaned asset exceptions Support reconciliation/normalization checks and ownership/location/cost center completeness Maintain asset-to-contract/lease attributes and assist lease reporting Software Inventory & Normalization (IT Visibility) Manage unknown/unrecognized software queues and improve recognition outcomes Maintain publisher/product/version hygiene and validate software-device/user links Support onboarding/testing of new data sources/connectors and long-tail visibility License Compliance & ELP Support Maintain and validate entitlement records and supporting documentation Support license model configuration inputs (metrics, rules, mappings) under guidance Assist periodic ELP runs, data validation, and compliance/risk reporting Support audit evidence collection and response preparation (in-scope publishers) Request, Allocation & Reclaim (Operational Support) Validate license availability; record allocations/transfers/reclaims in Flexera Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams Track request turnaround times and aging; maintain allocation traceability Reporting & Governance Support Produce/refresh operational reports and dashboards (HAM/SAM/data quality) Maintain exception logs, action trackers, and remediation status updates Contribute to weekly/monthly governance packs and insights Key Focus Areas Weekly/Monthly operational reports and dashboard updates Exception reports (missing attributes, duplicates/stale assets, discovery gaps) Unknown software and normalization progress reports ELP/compliance validation outputs (supporting role) Allocation/reclaim activity reports and turnaround metrics Updated runbooks/SOPs and knowledge articles (as applicable) Required Qualifications & Experience 4–8+ years in ITAM operations (both HAM & SAM) Hands-on experience with Flexera ONE Working knowledge of: Hardware discovery and inventory controls Software discovery, recognition/normalization basics Entitlements and license compliance support processes Strong data skills: Excel/Sheets; comfort with large datasets and reconciliations Good documentation skills and operational discipline (ticketing, runbooks, SLAs) ITIL Foundation; IAITAM (CSAM/CHAMP) or equivalent Exposure to ServiceNow (or similar ITSM) workflows Experience with compliance activities for major publishers (e.g., Microsoft, Oracle, Adobe)
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