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Scope: This is a technical position within a leading AI-driven Global Supply Chain Solutions SaaS Product Company and one of Glassdoor's "Best Places to Work." The role requires an astute individual with a strong technical foundation who can collaborate with a broader engineering team to drive the development, deployment cycle, and implementation of industry best practices. Key Focus Areas: Customer Implementation & Support: Providing functional and technical support during customer upgrades, deployments, and rollouts, and maintaining positive relationships by resolving conflicts and managing expectations. Deep Technical Troubleshooting: Working closely with solution experts for complex issue resolution, including code development, and continuous learning on the latest planning solutions. SaaS Product Enablement: Bringing in ideas for automation, features, and service improvements, and setting up new product features for deployed customers. Essential Requirements (Experience & Technical Stack): Experience: 6+ years in the Software/SaaS industry, 3+ years in the supply chain domain, and experience with customer support in Supply Chain software. Mandatory Technical Skills: Expert knowledge of database programming using Oracle SQL/MS SQL, operating systems (UNIX, Windows), programming (e.g., C#, ASP.Net), and scripting languages (Unix Shell, Python, Perl, etc.). Domain Preference: Ideal candidates will have technical/demonstrable experience with Blue Yonder Planning Suite solutions, specifically SCPO (ESP, Demand, Fulfillment, Promotions, Inventory Optimization, etc.). Soft Skills: The role requires excellent communication, strong multi-tasking, the ability to work calmly under pressure, and a self-motivated, quick-learner mindset, often involving flexible work hours to meet customer escalations. Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work Blue Yonder is the world leader in digital supply chain transformations and omni-channel commerce fulfillment. Our end-to-end, cognitive business platform enables retailers, manufacturers and logistics providers to best fulfill customer demand from planning through delivery. With Blue Yonder, youll unify your data, supply chain and retail commerce operations to unlock new business opportunities and drive automation, control and orchestration to enable more profitable, sustainable business decisions. Blue Yonder - Fulfill your Potential Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform and the product teams. Our current technical environment: OS Unix, Windows 2008R2 and above. Supply chain products: SCPO (Demand & FF, ESP, Promotions, IO, S&OP) RDBMS Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake BA tools Cognos. SaaS Platform Azure, Parallel Client Interface: SFTP, AS2, DMS, Blue Yonder connect Scripting Perl, Shell, Python is desirable. Scheduling tools knowledge Control-M is preferred Software/Tools: MS SQL Server, Visual Code, Visual Studio, Jira, GIT, AI tools(Co-Pilot, Cursor, Claude etc), Confluence. What youll do: Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases. For developing modification the candidate should be able to drive end to end by having requirement understanding discussion, functional and technical design document creation, developing high quality code using coding best practices, unit testing, packaging code and deployment. Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology as well as reviewing their code. Document learnings and creating knowledge articles for repeated cases. Bring in new ideas for automation, reusable items and service improvements. Understand the SaaS offering, features and functiona Scope: This is a technical position within a leading AI-driven Global Supply Chain Solutions SaaS Product Company and one of Glassdoor's "Best Places to Work." The role requires an astute individual with a strong technical foundation who can collaborate with a broader engineering team to drive the development, deployment cycle, and implementation of industry best practices. Key Focus Areas: Customer Implementation & Support: Providing functional and technical support during customer upgrades, deployments, and rollouts, and maintaining positive relationships by resolving conflicts and managing expectations. Deep Technical Troubleshooting: Working closely with solution expe
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