Source description
About the role
Electronic Trading Service & Solutions Specialist
The Electronic Trading Service & Solutions Specialist serves as the primary liaison between the Electronic Trading Desk, Execution Consulting team, Sales Trading, Product Management, and Technology organizations.
The role is responsible for supporting the day-to-day operation of the electronic trading platform, troubleshooting trading workflow issues, coordinating technology incidents, supporting OMS/EMS integrations, and assisting execution consultants with client analytics, platform onboarding, and service delivery.
This individual combines strong technical aptitude with a deep understanding of electronic trading workflows and serves as an internal advocate for traders and consultants across the trading floor.
Key Responsibilities
Trading Floor Support
Serve as first point of contact for electronic trading inquiries and workflow issues.
Partner directly with traders, execution consultants, and sales traders to resolve platform-related questions.
Escalate production issues to technology teams and manage resolution through completion.
Coordinate communication during trading incidents and service disruptions.
Electronic Trading Platform Support
Support algorithms, Smart Order Router behavior, routing logic, and electronic order workflows.
Assist with OMS/EMS onboarding and connectivity.
Coordinate testing for platform enhancements and releases.
Track execution platform issues and recurring themes.
Technology & Infrastructure Coordination
Work closely with:
Trading Technology
Infrastructure
Networking
Market Data
Vendor Management
Assist with:
FIX-related troubleshooting
Connectivity issues
OMS/EMS workflow support
Trading system testing
Product & Service Management
Gather trader and consultant feedback.
Identify areas for platform enhancement.
Help prioritize service improvements.
Track production issues and recurring workflow challenges.
Required Qualifications
Experience
3-5 years of experience in one or more of the following areas:
Electronic Trading
Trading Technology
Production Support
Trade Desk Support
OMS/EMS Support
Market Structure
Execution Services
Licensing
Required securities licenses:
Series 7
Series 63
Series 57
Technical Skills
Understanding of:
FIX protocol
Electronic order workflows
Smart Order Routing
Algorithmic execution
OMS/EMS environments
Familiarity with:
SQL
Python
Splunk
TCP/IP networks
API integrations
Trading Knowledge
Equity market structure
Order lifecycle
Exchange routing
ATS/Dark Pools
Best Execution Concepts
Institutional trading workflows
Preferred Must-Haves
Prior experience working at a broker-dealer, online brokerage platform, or electronic trading firm.
Experience supporting or working with EMS or OMS platforms.
Strong understanding of institutional electronic trading workflows.
Ability to communicate effectively with traders, sales traders, execution consultants, product managers, and technology teams.
Demonstrated ability to troubleshoot trading workflow, connectivity, and platform issues in a time-sensitive environment.
Python programming and advanced Excel (VBA/macros) skills are a strong plus, with ability to develop automation tools to streamline workflows
Experience monitoring trading infrastructure, server health, and application performance
Ideal Candidate Profile
The ideal candidate is someone currently working as:
Trading Application Support Engineer
Production Support Analyst
Electronic Trading Support Analyst
Trade Desk Support Specialist
Sales Engineer for an OMS/EMS provider
Junior Execution Consultant
New York, NY Full Time Base Salary Range of $120,000-165,000.
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