VDI & Desktop Engineer - VP

Citrix/NetScaler & Virtualization

Extensive knowledge on NetScaler

Build and design both physical and virtual environments.

In-depth knowledge of ADM and its integration with NetScaler.

Expertise in GSLB, load balancing, SSL certificates, and all standard features.

Familiarity with advanced features such as firewall and EPA.

Highly experienced in troubleshooting via both GUI and CLI.

Strong understanding of network design, including connectivity options, firewalls, VPN, and load balancers and their impact on Citrix/NetScaler.

Citrix Virtual Apps and Desktops

Proficiency in leveraging both on-prem technology and Citrix Cloud.

Experience supporting and integrating Citrix infrastructure technologies such as FAS, Cloud Connectors, and StoreFront.

Preferred experience with Citrix Access Gateway.

Experience in migration to and from Citrix Cloud.

Virtualization & Cloud

Expert knowledge in VMware and Nutanix.

Well experienced in Citrix integration with AWS and Azure.

Strong knowledge of Azure Virtual Desktop services, including Azure Virtual Machines, Azure Active Directory, and virtual networks.

Preferred experience with Windows 365 (CloudPC) and its integration with Citrix Cloud.

Automation & Scripting

Knowledge in scripting and automation using tools such as ServiceNow, UIPath, Power Automate, and PowerShell.

Endpoint & Directory Services

Experience in building, deploying, and maintaining thin clients using IGEL.

Deep knowledge of Active Directory, including policies, OU, and DNS.

Troubleshooting

Extensive experience in resolving L3/L2/L1 issues as well as single-user issues.

Desktop Engineering

Operating Systems & Endpoint Management

Strong experience with Windows 10/11 deployment, configuration, and troubleshooting.

Expertise in managing endpoints using Microsoft Endpoint Manager (Intune) or SCCM.

Hardware & Peripheral Support

Diagnose and resolve hardware issues (desktops, laptops, and thin clients).

Experience with imaging and provisioning devices.

Software Installation & Maintenance

Proficiency in deploying and maintaining enterprise applications.

Knowledge of packaging and scripting for automated software deployment is a plus.

Security & Compliance

Understanding of endpoint security best practices, including antivirus, encryption, and patch management.

Ability to enforce compliance policies across devices.

Networking Basics

Troubleshooting connectivity issues (LAN/WAN, VPN).

Familiarity with DNS, DHCP, and IP addressing as it relates to desktop environments.

Collaboration Tools

Experience supporting Microsoft 365 apps (Teams, Outlook, OneDrive).

Incident Management

Handle L1/L2 desktop support tickets and escalate when necessary.

Strong documentation skills for issue resolution and knowledge base updates.

Others

Soft Skills

Good interpersonal skills including networking, collaboration, communication, and time management.

Excellent communication and customer service skills for end-user support.

Ability to multitask and prioritize in a fast-paced environment.

Ability to adapt to different audiences, environments, and cultures.

Team player with willingness to assist on any project, big or small.

Strong problem-solving and analytical skills.

Strong project management and documentation skills.

Solid communication skills; fluent in English.

Experience & Education

At least 7-10 years of experience in VDI and Desktop engineering.

Bachelor’s degree in Computer Science, Information Technology, or a related field.