Analyst Maintenance Engineering Systems

Position Summary

The Analyst Maintenance and Engineering (M&E) Systems is responsible for ensuring the efficiency and reliability of the M&E tracking system (Trax-aero) from the business end by troubleshooting and resolving related issues, revising processes within the modules, testing system upgrades and enhancements, classifying resolutions in the IT Ticket System, and providing training.

Essential Responsibilities

Diagnose and replicate M&E system issues

Escalate unresolved issues to the M&E admin after successful duplication

Review and revise processes within to improve efficiency and effectiveness

Document process changes and ensure alignment with organizational standards

Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements

Ensure all changes are tested and validated before deployment to the production environment

Accurately classify all resolutions taken to resolve issues in the IT Ticket System

Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing

Support training to end-users on new features, system changes, and best practices

Develop and update training materials and documents

Knowledge of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards

Take a significant role in the development of the work group’s standard practices

Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

One (1) year of experience or one (1) year of academic coursework in a related field

Experience in computer software and Microsoft Office suite

Able to work flexible hours

Comfortable with changing priorities on short notice

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Two (2) years project management experience / certifications

Trax-aero or similar M&E system knowledge

Excellent organizational and analytical skills

Working knowledge of areas within Technical Operations

Certified Business Analysis Professional (CBAP)

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards

Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Irregular working hours

Traditional office environment

Airport environment

Hangar environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is between $62,000.00 and $101,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.