Linux Administration-7+years (Bengaluru)

Primary Mandatory Skills - Linux Administration (RHEL / SUSE / CentOS) - Enterprise Linux Support Experience (5+ Years) - Red Hat Cluster / SUSE Cluster - Veritas Cluster Server (VCS) - Linux Troubleshooting (L2 / L2+ Support) - Linux Networking Troubleshooting - Patch Management & Security Management - Red Hat Satellite / SUSE Manager - Linux Vulnerability Assessment & Mitigation - Disaster Recovery (DR) Planning & Testing - VMware / RHVM Virtualization - Shell Scripting - Incident & Change Management - Performance & Capacity Monitoring - SLA Based Support Environment - 24x7 Production Support Experience Key Responsibilities: - Resolve customers issues via the telephone, email or remote sessions. - Regular follow ups with customers with recommendations, updates, and action plans. - Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures. - Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues. - Maintain quality on case documentation, SLA timeframes and operational metrics. - Performs within the Productivity Measure of the team (scorecard) - Incident Management: Resolve single and cross technology incidents independently. - Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board. - Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure setting. - Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. - Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. - Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP) - Reproducing issues in-house and responding back in a timely manner. - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. - Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. - Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Exp: 7+yrs Compensation: 1,200,000.00 - 1,400,000.00 per year Work Location: In person Primary Mandatory Skills - Linux Administration (RHEL / SUSE / CentOS) - Enterprise Linux Support Experience (5+ Years) - Red Hat Cluster / SUSE Cluster - Veritas Cluster Server (VCS) - Linux Troubleshooting (L2 / L2+ Support) - Linux Networking Troubleshooting - Patch Management & Security Management - Red Hat Satellite / SUSE Manager - Linux Vulnerability Assessment & Mitigation - Disaster Recovery (DR) Planning & Testing - VMware / RHVM Virtualization - Shell Scripting - Incident & Change Management - Performance & Capacity Monitoring - SLA Based Support Environment - 24x7 Production Support Experience Key Responsibilities: - Resolve customers issues via the telephone, email or remote sessions. - Regular follow ups with customers with recommendations, updates, and action plans. - Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures. - Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues. - Maintain quality on case documentation, SLA timeframes and operational metrics. - Performs within the Productivity Measure of the team (scorecard) - Incident Management: Resolve single and cross technology incidents independently. - Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board. - Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure setting. - Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. - Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. - Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge T