Helpdesk Administrator (Hyderabad)

JLL supports the Whole You, personally and professionally. The Helpdesk Administrator is an integral part of the JLL Central Services Helpdesk. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Review of systems data to ensure information is always up to date and accurate Data collation and analysis for both management and monthly reporting Report on local site and account data for Facilities Managers (FMs) Regional Facilities Managers (RFMs), APAC Operations Manager, Account Director and the Client team Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required Developing and maintaining positive and client-focused relationships within the Facilities Managers (FMs) and wider Facilities, Culinary and Security (FCS) teams Be a central point of contact for the Facilities team for the CMMS system Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures Assist the Central Operations teams with ad-hoc projects General administrative duties as may be required in a rapid paced rapidly changing environment About you: You are eager to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise You have experience in an event management or coordinator role working within an events, hospitality, tourism, .