Operations Engineer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. OVERALL ROLE The CSIM Operations Engineer provides local and regional support for Regional Operations Manager in the day-to-day operation of APAC CSIM team MAJOR RESPONSIBILITIES Oversee the daily operations of the comms rooms, including monitoring, maintenance, and troubleshooting of IT equipment like servers, network equipment, and other critical infrastructure. Manage comms room capacity, including tracking and forecasting power, cooling, rack space, loading, and network port utilization to support current and future infrastructure needs. Collaborate with IT and facilities teams to optimize layout and resource allocation. Collaborate with client IT teams to fulfil IT hardware requests including IT equipment patching, rack and stack, installation and decommissioning, migration and refresh. Preparing the change requests, permits and other required documentations for the requests. Manage and escort the Vendors. Supervise and organize the works schedule for vendors and verify their work to meet client standards. Ensure the physical security and environmental conditions of the comms rooms are maintained, including temperature, humidity, and power supply. Manage and document comms room inventory, including hardware, software, and network components using software like Patch Manager according to the vendors reports. Respond to and resolve technical issues and incidents in a timely manner, providing support to client teams as needed. Develop and maintain operational procedures and documentation for comms room activities. Ensure compliance with client policies, industry standards, and regulatory requirements related to comms room operations. Participate in disaster recovery planning and execution to ensure client business continuity. Stay updated with the latest industry trends and technologies to continuously improve comms room operations. CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Proven hands-on experience in server room or data centre operations, and ability to perform all IT hardware requests. In-depth knowledge of cabling standard and cable management in data centre. Knowledge in using all standard cable testers used in data centers (e.g., Fluke Networks, VIAVI , or comparable tools) to verify and certify copper and fiber cabling integrity. Thorough understanding of building services design and engineering management Strong sense of technical services continuity, awareness of risks and impact of daily operations. Strong troubleshooting and incident handling skills and ability to follow technical procedures accurately. Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions Provide oversight to improve service levels Ability to support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Strong written, verbal, and interpersonal communication skills with English and local language(s), while Cantonese and Mandarin language skills are advantageous. Desirable Microsoft / Linux / UNIX certification and/or administration experience. Network certification - CCNA, Network+. Data Center related certification - CDCP/S/E, CDCMP/TP., CompTIA A+, MCSE) Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) Client Focus & Relationship Management – ‘I Value my Customers’ Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements People Management and Team Leadership – ‘I am a Team Player’ Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels Program Management & Organizational Skills – ‘I am Proactive’ Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs Problem Solving & Strategic Thinking – ‘I am Innovative’ Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Attention to detail Strives for compliance while being agile to adapt to business needs and change Natural communicator who enjoys engaging at all levels Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Client Representatives REPORTING TO Operations Manager Indirect report to the APAC Regional Engineering Director Location: On-site –Tokyo, Japan If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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