Tech support - (Fresher) L1

Role Overview: You will be joining JoulestoWatts Business Solutions as a full-time Tech Support - (Fresher) L1 professional in Bengaluru South. This hybrid role offers flexible work arrangements, including some work-from-home opportunities. Your responsibilities will include providing technical support, resolving customer issues, executing troubleshooting processes, ensuring customer satisfaction, and maintaining high service quality standards. Direct interaction with clients to understand and address their technological concerns will be a key part of your daily tasks. Key Responsibilities: - Provide technical support to customers - Resolve customer issues effectively - Execute troubleshooting processes - Ensure customer satisfaction - Maintain high standards of service quality Qualification Required: - Ability to perform Technical Support and troubleshooting tasks effectively - Strong Analytical Skills to address and solve technical issues - Experience or ability to provide excellent Customer Support and enhance Customer Satisfaction - Strong communication and problem-solving skills - Basic understanding of IT systems and technology concepts - Ability to work in a hybrid work environment with self-discipline - Bachelor's degree in a relevant field is an advantage but not mandatory Role Overview: You will be joining JoulestoWatts Business Solutions as a full-time Tech Support - (Fresher) L1 professional in Bengaluru South. This hybrid role offers flexible work arrangements, including some work-from-home opportunities. Your responsibilities will include providing technical support, resolving customer issues, executing troubleshooting processes, ensuring customer satisfaction, and maintaining high service quality standards. Direct interaction with clients to understand and address their technological concerns will be a key part of your daily tasks. Key Responsibilities: - Provide technical support to customers - Resolve customer issues effectively - Execute troubleshooting processes - Ensure customer satisfaction - Maintain high standards of service quality Qualification Required: - Ability to perform Technical Support and troubleshooting tasks effectively - Strong Analytical Skills to address and solve technical issues - Experience or ability to provide excellent Customer Support and enhance Customer Satisfaction - Strong communication and problem-solving skills - Basic understanding of IT systems and technology concepts - Ability to work in a hybrid work environment with self-discipline - Bachelor's degree in a relevant field is an advantage but not mandatory