Techincal support - (Fresher) L1

Role Overview: You will be joining JoulestoWatts Business Solutions in a full-time hybrid role as a Technical Support - (Fresher) L1 based in Bengaluru South. Your main responsibilities will include handling technical support queries, diagnosing and troubleshooting issues, resolving customer concerns, and ensuring client satisfaction. You will also be expected to document solutions, communicate effectively with customers, and contribute to a positive customer experience. Key Responsibilities: - Handle technical support queries and issues - Diagnose and troubleshoot technical problems - Resolve customer concerns in a timely manner - Document solutions for future reference - Communicate effectively with customers - Contribute to a positive customer experience Qualifications: - Proficiency in Technical Support and Troubleshooting - Strong Analytical Skills for problem-solving and issue resolution - Excellent Customer Support and Customer Satisfaction focus - Effective communication and collaborative abilities - Ability to adapt to a hybrid work environment - Familiarity with IT systems or relevant technical knowledge is a plus - Degree or diploma in a technical field is an advantage Role Overview: You will be joining JoulestoWatts Business Solutions in a full-time hybrid role as a Technical Support - (Fresher) L1 based in Bengaluru South. Your main responsibilities will include handling technical support queries, diagnosing and troubleshooting issues, resolving customer concerns, and ensuring client satisfaction. You will also be expected to document solutions, communicate effectively with customers, and contribute to a positive customer experience. Key Responsibilities: - Handle technical support queries and issues - Diagnose and troubleshoot technical problems - Resolve customer concerns in a timely manner - Document solutions for future reference - Communicate effectively with customers - Contribute to a positive customer experience Qualifications: - Proficiency in Technical Support and Troubleshooting - Strong Analytical Skills for problem-solving and issue resolution - Excellent Customer Support and Customer Satisfaction focus - Effective communication and collaborative abilities - Ability to adapt to a hybrid work environment - Familiarity with IT systems or relevant technical knowledge is a plus - Degree or diploma in a technical field is an advantage