Infrastructure & Automation Support

Job Title Application Support Engineer – Automation & Infrastructure Job Description Summary We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions. The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible . This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort. Responsibilities Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management Develop and enhance Ansible-based automation for provisioning, configuration, and operational support Contribute to establishing standards for automation and infrastructure management across supported platforms Build and maintain automation processes for installation, configuration, and patching of third-party software Support application lifecycle management, including maintaining systems aligned with N‑1 patching standards Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments Partner with engineering teams to implement repeatable, low-maintenance deployment solutions Document deployment, patching, and operational procedures Monitor application health and contribute to improving stability and performance Support disaster recovery planning and execution activities Collaborate with Cloud Engineering, Security, and Operations teams Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes Required Qualifications 4+ years of experience in Application Support, Systems Administration, or similar role Hands-on experience with automation or configuration management tools (Ansible preferred) Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar Experience supporting enterprise or third-party applications in production environments Experience with application patching, upgrades, and lifecycle management, including maintaining systems at N‑1 Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflows Hands-on experience supporting applications in AWS-based cloud environments , including core infrastructure services Knowledge of Incident, Problem, and Change Management practices (ITIL) Strong troubleshooting and problem-solving skills Preferred Qualifications Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, Qlik Experience using Ansible in production environments Experience building or maintaining Ansible playbooks, roles, or reusable automation workflows Experience working with middleware, integration layers, or distributed systems Exposure to CI/CD pipelines and DevOps practices Experience with monitoring tools (Splunk, Dynatrace, CloudWatch) Experience with ServiceNow or similar ITSM tools Education Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)