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About the role
As a Support Engineer (L2) at our company, you will play a crucial role as a technical support champion for both internal and external customers. Your primary responsibilities will include: - Supporting mission-critical applications and technologies - Adhering to agreed Service Level Agreements (SLAs) To excel in this role, you will need to meet the following qualifications and requirements: - 3-8 years of relevant experience - Proven track record of supporting ETL/Data Warehouse/Business Intelligence solutions - Strong SQL / Unix skills - Excellent written and verbal communication skills - High degree of analytical and problem-solving skills - Exposure to handling customers from various geographies - Strong debugging and troubleshooting skills - Ability to work with minimum supervision - Team player who shares ideas and resources Additionally, familiarity with the following tools and technologies will be beneficial: - ETL Tools: Talend or Informatica experience - BI Tools: Experience supporting Tableau, Jaspersoft, Pentaho, or Qlikview - Database: Experience in Oracle or any RDBMS Join us in providing exceptional technical support and contributing to the success of our customers and company. As a Support Engineer (L2) at our company, you will play a crucial role as a technical support champion for both internal and external customers. Your primary responsibilities will include: - Supporting mission-critical applications and technologies - Adhering to agreed Service Level Agreements (SLAs) To excel in this role, you will need to meet the following qualifications and requirements: - 3-8 years of relevant experience - Proven track record of supporting ETL/Data Warehouse/Business Intelligence solutions - Strong SQL / Unix skills - Excellent written and verbal communication skills - High degree of analytical and problem-solving skills - Exposure to handling customers from various geographies - Strong debugging and troubleshooting skills - Ability to work with minimum supervision - Team player who shares ideas and resources Additionally, familiarity with the following tools and technologies will be beneficial: - ETL Tools: Talend or Informatica experience - BI Tools: Experience supporting Tableau, Jaspersoft, Pentaho, or Qlikview - Database: Experience in Oracle or any RDBMS Join us in providing exceptional technical support and contributing to the success of our customers and company.
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