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Skill Required: Experience Background 3+ years of experience in IT service delivery / project management Experience with Microsoft technology delivery is a plus: D365, Azure, M365/Teams, Modern Work, Data & AI Experience in India local delivery / offshore delivery / global delivery management is a plus Professional Competencies Familiar with project management: Scope, Schedule, Budget, Risk, Issue, Quality Familiar with Microsoft delivery framework, SOW, CPE, VAST, Utilization management Strong client engagement and communication skills, able to independently interact with large enterprise customers Capable of process building, operational review, and metric-driven delivery improvement Excellent communication, coordination, execution, pressure resistance and reporting skills Familiar with Indian local culture, employment and delivery collaboration models Preferred Qualifications Certifications: PMP / ITIL / Azure / Microsoft-related certifications Experience with Microsoft partners, Microsoft outsourcing delivery, MSP delivery management Experience in APAC regional delivery management Key Performance Indicators (KPI) Customer satisfaction: CSAT / NPS On-time project delivery rate, acceptance pass rate Team utilization rate (UT), CPE achievement Risk closure rate, issue MTTR Delivery compliance and audit pass rate Skill Required: Experience Background 3+ years of experience in IT service delivery / project management Experience with Microsoft technology delivery is a plus: D365, Azure, M365/Teams, Modern Work, Data & AI Experience in India local delivery / offshore delivery / global delivery management is a plus Professional Competencies Familiar with project management: Scope, Schedule, Budget, Risk, Issue, Quality Familiar with Microsoft delivery framework, SOW, CPE, VAST, Utilization management Strong client engagement and communication skills, able to independently interact with large enterprise customers Capable of process building, operational review, and metric-driven delivery improvement Excellent communication, coordination, execution, pressure resistance and reporting skills Familiar with Indian local culture, employment and delivery collaboration models Preferred Qualifications Certifications: PMP / ITIL / Azure / Microsoft-related certifications Experience with Microsoft partners, Microsoft outsourcing delivery, MSP delivery management Experience in APAC regional delivery management Key Performance Indicators (KPI) Customer satisfaction: CSAT / NPS On-time project delivery rate, acceptance pass rate Team utilization rate (UT), CPE achievement Risk closure rate, issue MTTR Delivery compliance and audit pass rate
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