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Position ServiceNow ITOM Developer Location Greater Noida, Bangalore and Gurugram Exp 5+ Years Notice-Immediate to notice serving who can join in March Job Description - Requirements Analysis: - Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications. 2.Design and Development: - Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. - Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. - Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database) - Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. - Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. - Develop and maintain integrations between ServiceNow and other monitoring tools and systems. 3.Integration: - Integrate ServiceNow with other systems and applications as needed. - Develop and maintain integrations using web services, APIs, and other integration technologies. 4.Collaboration: - Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions. - Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs. 5.Testing and Quality Assurance: - Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions. 6.Documentation: - Create and maintain technical documentation, including design specifications, user guides, and test plans. 7.Support and Maintenance: - Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner. 8.Training: Train end-users and support teams on new features and functionality. Qualification Criteria - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. - Solid understanding of ITSM and business process automation concepts. - Proficient in JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow integrations and web services. - ServiceNow certification(s) is a plus. Skills: service now developer , ITOM .
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