Desktop Support Engineer

Technical Support Engineer / Desktop Engineer Educational qualification: Graduate Engineer/Diploma holder in any stream. Professional Certifications: MCP MCSA Professional Experience: Proven work experience of minimum 5 to 7 years as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting Should have executed Image and Patch management. Should be familiar with the endpoint protection Application. Should have used tools to create System images and deploy them Job Description / Job Requirements: Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Windows 2012, Active Directory management Troubleshoot and deploy Patch management Troubleshoot and deploy endpoint antivirus Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals. Disclaimer :This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.