Product Owner, Fsm Mobile (Pune)

As Product Owner, FSM Mobile, you will own the mobile experience of our FSM users. You will take robust ownership of the current setup and be responsible of the future direction of the FSM Mobile. You will enable the acceleration of the FSM deployments from the FSM mobile solution perspective and thus contribute significantly to the Accelerate Digital strategic shift. Furthermore, to enable the strategy, you are expected to drive the coming mobile technology renewal and way-of-working and participate to transformation in Technician Experience -program. As Product Owner, you are an expert in field service process, and drive the design, development and operations of products with relentless focus on business and customer value, service quality & competitiveness. Product Owner will collaborate closely with business stakeholders to clarify, shape and continuously prioritize business outcomes delivered through products throughout their lifecycle. You work in close collaboration with the Service business line and service operations function globally, in the Areas and Front Lines. You are also working closely together with the rest of the IT team, global business process owners and key users. The position is based in Pune or Chennai, India and you will report to Product Manager, Field Service Management within the Commercial & Operations Solutions in KONE IT. Main responsibilities - Own the solution design for FSM Mobile, understand the field service process in detail as well as the interdependencies with other processes and integrated solutions - short term and long term - Ensure that FSM mobile meets the Service business line, Area, Front Line, technician and customer expectations in terms of usability, performance and availability - Turn business requirements to functional concept, design, and specification, i.e. specify how users will be using FSM Mobile to support the execution of the processes. - Manage design, development, testing, user acceptance testing and ov .