Source description
About the role
Position : Digital Business Customer Success Lead
Roles & Responsibilities : The role will require to work with the Digital Business team and will be responsible for the following : -
- Work with several internal databases and is skilled in data extraction
- Work with the Digital Business Team across activation, onboarding and reactivation to drive key business metrics on market share, income and third party product penetration
- Build and maintain dashboards and formulate processes for internal reporting
- Provide analysis and insights on how to continually improve activation and retention rates
- Analyze campaigns and provide data backed insights for increasing efficacy as well as for achieving important metrics
- Experience in churn modelling, RFM modelling, decile analysis, etc
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