Incident Management

As an Incident Manager at KVC CONSULTANTS LTD. in Pune, your role will involve the following responsibilities: - Solid knowledge of IT service management including ITIL - Responding to a reported incident, identifying the cause, and initiating the incident management process. - Participating in root cause analysis meetings, gathering lessons learned, and managing and implementing continuous improvement processes. - Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. - Restoring a failed IT Service as quickly as possible. To qualify for this position, you need to meet the following criteria: - Minimum 2 years of full-time experience after Graduation. - Trainee and internship/Trainee experience will not be considered. Join us at KVC CONSULTANTS LTD. in Pune for a rewarding opportunity to showcase your Incident Management skills and contribute to our team's success. As an Incident Manager at KVC CONSULTANTS LTD. in Pune, your role will involve the following responsibilities: - Solid knowledge of IT service management including ITIL - Responding to a reported incident, identifying the cause, and initiating the incident management process. - Participating in root cause analysis meetings, gathering lessons learned, and managing and implementing continuous improvement processes. - Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. - Restoring a failed IT Service as quickly as possible. To qualify for this position, you need to meet the following criteria: - Minimum 2 years of full-time experience after Graduation. - Trainee and internship/Trainee experience will not be considered. Join us at KVC CONSULTANTS LTD. in Pune for a rewarding opportunity to showcase your Incident Management skills and contribute to our team's success.