Source description
About the role
Key Responsibilities The Banking Product Application Support qualified will: - Provide day-to-day support for banking product applications and related systems - Monitor application availability, performance, batch jobs, interfaces, and transaction processing - Investigate, troubleshoot, and resolve application incidents, defects, and user-reported issues - Perform root cause analysis for recurring production issues and recommend preventive actions - Work closely with business users, product teams, developers, QA, infrastructure, and vendors to resolve issues - Support core banking and digital banking products such as: - internet/mobile banking - trade finance automation - regulatory reporting - Handle production support activities including incident management, problem management, service requests, and change support - Validate application fixes, patches, and releases before and after deployment - Support system upgrades, release rollouts, and maintenance activities - Maintain support documentation, knowledge base articles, SOPs, and issue logs - Escalate critical incidents within agreed SLAs and ensure timely communication to stakeholders - Participate in UAT, post-release validation, and production health checks - Ensure compliance with internal controls, audit requirements, security standards, and banking regulations Required Qualifications Candidates should have: - Bachelors degree in Computer Science, Information Technology, Business Information Systems, or a related field - Experience in application support, production support, or banking systems support - Understanding of banking products and processes - Experience in incident handling, troubleshooting, and service support environments - Familiarity with SQL for data validation, issue analysis, and reporting - Basic understanding of APIs, interfaces, batch processing, and system integrations - Strong analytical, communication, and problem-solving skills - Ability to work under pressure and manage multip .
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