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About the role
6+ years of experience in network Design, implementations, and operation support for UK/Europe/US based accounts. Good experience in handling Data Centre Hosting and migrations. Technical Skills - Good knowledge in Palo Alto Firewall, Fortinet Firewalls, F5 Load Balancer and Juniper switches. - Good knowledge in handling FortiGate & Palo Alto from CLI and Panorama - Good Knowledge in WAF module on F5-Big IP platform Application Security Manager (ASM) - Good Knowledge in ICA Proxy, Reverse Proxy on F5-Big IP platform. - Should have good understanding of Routing and Switching concepts - Good knowledge on Palo Alto Threat Prevention services. - Good Knowledge on Palo Alto DLP ( Data Prevention loss ) technologies - Good understanding of FortiGate & Palo Alto URL based ACLs and Filters - Strong Knowledge in Routing Protocols such as BGP, OSPF, ISIS, EIGRP and MPLS - Strong Hands on experience in MPLS, BGP and VRF concepts - Should have enhanced troubleshooting skills with BGP, LDP, IP routing policies and VRF - Optimally communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. - Diagnose and tackle wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners. - Own each customer case from initial creation to resolution. - Collaborate with other support team members to fix network outages, misconfigurations, and sophisticated networking issues on customers' devices. - Read and analyze packet collects using Wireshark. - Work with engineering and management to diagnose and resolve critical, escalated issues. - Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. - Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends. - Valuable understanding and hand .
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