Lead Product Designer & Product Experience Owner

Role Overview: Shaka Guide, a leading travel technology company, is seeking a highly experienced Lead Product Designer Experience Owner to take ownership of the complete customer experience across the platform. This role goes beyond traditional UI/UX design and requires a combination of product thinking, UX strategy, data analysis, customer empathy, design leadership, and creative direction to drive meaningful product improvements and enhance user experience. As the Lead Product Designer, you will play a critical role in shaping product strategy, improving customer satisfaction, increasing engagement, and ensuring intuitive and delightful user interactions. Key Responsibilities: - Product Experience Ownership: Define complete user journeys, identify friction points, design intuitive workflows, improve onboarding, engagement, conversion, retention, and customer satisfaction. Ensure cohesive experiences across products and address usability issues proactively. - UX Strategy Thinking: Understand customer needs, business goals, and technical constraints. Frame problems, conduct user journey mapping, create information architecture, and propose solutions independently. Balance user needs with business objectives and consider long-term product implications. - Data-Driven Product Improvement: Analyze user behavior through product analytics, identify drop-off points, evaluate engagement metrics, build hypotheses, and validate improvements. Define UX success metrics, collaborate with Product and Engineering teams, and monitor outcomes. - Creative Direction&Design; Excellence: Establish UX and visual design standards, review design work, ensure consistency across products, drive design system improvements, provide creative direction, and advocate for simplicity, clarity, consistency, and polish. - Leadership: Serve as the central point of coordination for product experience initiatives, collaborate with cross-functional teams, align stakeholders around product direction, investigate customer issues, drive clarity and execution, and help prioritize initiatives based on impact and effort. - Ownership Mindset (Critical Requirement): Take ownership of identifying opportunities, defining problems, proposing evidence-backed solutions, aligning stakeholders, driving projects from concept through launch, measuring success, and iterating continuously. Qualification Required: - 8+ years of Consumer Apps Design experience - 5+ years owning end-to-end product experiences - Strong portfolio demonstrating UX strategy and high-quality execution - Deep understanding of product strategy and user-centered design - Experience in user flows, information architecture, interaction design, wireframing, prototyping, design systems, mobile app design, web application design, usability testing, analytics, and research - Excellent communication and leadership skills - Experience working in travel, marketplace, subscription, SaaS, or consumer mobile products - Ability to thrive in a startup or high-growth environment (Note: Any additional details of the company were not provided in the job description.) Role Overview: Shaka Guide, a leading travel technology company, is seeking a highly experienced Lead Product Designer Experience Owner to take ownership of the complete customer experience across the platform. This role goes beyond traditional UI/UX design and requires a combination of product thinking, UX strategy, data analysis, customer empathy, design leadership, and creative direction to drive meaningful product improvements and enhance user experience. As the Lead Product Designer, you will play a critical role in shaping product strategy, improving customer satisfaction, increasing engagement, and ensuring intuitive and delightful user interactions. Key Responsibilities: - Product Experience Ownership: Define complete user journeys, identify friction points, design intuitive workflows, improve onboarding, engagement, conversion, retention, and customer satisfaction. Ensure cohesive experiences across products and address usability issues proactively. - UX Strategy Thinking: Understand customer needs, business goals, and technical constraints. Frame problems, conduct user journey mapping, create information architecture, and propose solutions independently. Balance user needs with business objectives and consider long-term product implications. - Data-Driven Product Improvement: Analyze user behavior through product analytics, identify drop-off points, evaluate engagement metrics, build hypotheses, and validate improvements. Define UX success metrics, collaborate with Product and Engineering teams, and monitor outcomes. - Creative Direction&Design; Excellence: Establish UX and visual design standards, review design work, ensure consistency across products, drive design system improvements, provide creative direction, and advocate for simplicity, clarity, consistency, and polish. - **Leadersh