IT Help Desk Specialist (Boston)

Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers

Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access

Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration

Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment

Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices

Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system

Educate end users on basic IT best practices, security, and proper use of office technology

Escalate complex technical problems to senior IT staff or vendors as needed Support IT projects, including hardware rollouts, software updates, and technology upgrades