Production Support Analyst

As an exceptional talent at Litmus7, you will be responsible for working on a 24x7 rotational shift to monitor, triage, and fix customer Digital Landscape with a mandatory requirement of Retail production support knowledge. Key Responsibilities: - Proactively monitor application uptime, performance metrics, transaction failures, and key error thresholds of mission-critical applications and services across on-prem and cloud-hosted environments. - Perform alert triage and initial diagnosis for application performance and availability issues based on SLAs. - Create and route tickets via ServiceNow based on alert severity and impact. - Maintain and optimize monitoring visibility and dashboards following industry best practices. - Execute, build, and update SOPs. - Coordinate with various application Teams, SMEs, and Service Desk operations team to resolve and escalate issues. - Recommend and implement best practices on alerts, optimizations, and automations. Technology Environment: - Monitoring platforms: DataDog, LogicMonitor, Pingmon, Yottaa, Spotlight. - Ticketing systems: ServiceNow, Jira. Qualifications Required: - Willingness to work on 24x7 rotations at Bangalore work location. - Experience: 1 to 3 years in end-to-end application support ecosystem, with retail know-how being a plus. - Ability to take ownership, accountability, and responsibility for assigned tasks. - Collaborate effectively with business and application owners on troubleshooting, support, and documentation. - Excellent communication skills for customer presentations and driving P1 incidents. - Strong adaptive skills to work under pressure based on SLAs. - Demonstrate teamwork, humility, and lead by example. Please note: This job requires working on a rotational shift and possessing the mentioned technical expertise and operational skills. As an exceptional talent at Litmus7, you will be responsible for working on a 24x7 rotational shift to monitor, triage, and fix customer Digital Landscape with a mandatory requirement of Retail production support knowledge. Key Responsibilities: - Proactively monitor application uptime, performance metrics, transaction failures, and key error thresholds of mission-critical applications and services across on-prem and cloud-hosted environments. - Perform alert triage and initial diagnosis for application performance and availability issues based on SLAs. - Create and route tickets via ServiceNow based on alert severity and impact. - Maintain and optimize monitoring visibility and dashboards following industry best practices. - Execute, build, and update SOPs. - Coordinate with various application Teams, SMEs, and Service Desk operations team to resolve and escalate issues. - Recommend and implement best practices on alerts, optimizations, and automations. Technology Environment: - Monitoring platforms: DataDog, LogicMonitor, Pingmon, Yottaa, Spotlight. - Ticketing systems: ServiceNow, Jira. Qualifications Required: - Willingness to work on 24x7 rotations at Bangalore work location. - Experience: 1 to 3 years in end-to-end application support ecosystem, with retail know-how being a plus. - Ability to take ownership, accountability, and responsibility for assigned tasks. - Collaborate effectively with business and application owners on troubleshooting, support, and documentation. - Excellent communication skills for customer presentations and driving P1 incidents. - Strong adaptive skills to work under pressure based on SLAs. - Demonstrate teamwork, humility, and lead by example. Please note: This job requires working on a rotational shift and possessing the mentioned technical expertise and operational skills.