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About the role
- Strong knowledge of Contact Center platforms — experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). * Solid understanding of contact center data models — interactions, calls, agents, queues, routing, wrap-up, and states. * Experience building and maintaining data pipelines and warehouses (BigQuery or similar). * Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub * Strong SQL and data modeling skills
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