Source description
About the role
Proven experience with Dynatrace setup and configuration. Strong understanding of synthetic monitoring and alarm management. Experience with ServiceNow or similar IT service management tools. Problem-solving mindset with a focus on continuous improvement. · Experience in a similar liaison role between application and platform teams. Experience in operational application management troubleshooting user issues and performing root cause analysis identifying recurring issues and ensuring long-term fixes · expertise in setting up alarming for Dynatrace and Splunk for different applications o define and fine tune alerts o integrate Dynatrace alerts in incident management tooling Knowledge of ITIL practices and principles.
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