Senior Salesforce Developer

Salesforce Agentforce Voice Architect (8–10 Years) Experience: 8–10 Years Location: Chennai/Hyderabad Employment Type: Full-Time Key Responsibilitie sDesign and architect AI-powered voice solutions using Salesforce Agentforce Voice and Service Cloud .Define conversational AI architecture, voice workflows, call routing, and escalation mechanisms .Architect integrations with Service Cloud, Data Cloud/Data 360, Knowledge, Case Management, and external systems .Design grounding strategies using CRM data, Knowledge Articles, and RAG patterns .Lead integrations with contact center platforms such as Amazon Connect, Service Cloud Voice, Five9, and Genesys .Establish security, governance, scalability, and compliance frameworks .Guide development teams on Agentforce topics, actions, prompts, guardrails, and reasoning capabilities .Drive IVR modernization and AI-powered customer service transformation initiatives .Required Skill sStrong expertise in Salesforce Service Cloud, Agentforce, Data Cloud/Data 360, and Service Cloud Voice .Hands-on experience with conversational AI, voice bot design, and contact center integrations .Proficiency in Apex, LWC, Flows, APIs, and integration patterns .Experience designing RAG-based AI experiences and prompt engineering .Strong solution architecture, stakeholder management, and leadership skills .