Business System Analyst

Job Title: Senior Application Support Analyst Work Location: Glen Allen, VA (Onsite)

Job Description

We are seeking a highly motivated Senior Application Support Analyst to support and enhance business critical insurance applications The role will focus on ensuring production stability efficient defect management and strong collaboration across business and IT teams within an Agile delivery environment

Key Responsibilities

Customer Support Issue Resolution Provide exceptional support to internal and external users by addressing inquiries and resolving application issues Identify workarounds and deliver user guidance or training as needed Production Support Defect Management Triage production defects reproduce issues and document findings with clear supporting evidence Assign defects to appropriate Scrum teams and track resolution progress

Requirements Acceptance Criteria

Define detailed acceptance criteria for production defects in collaboration with business users Product Owners PRS and development teams Ensure completeness and alignment of requirements across stakeholders Agile Collaboration Partner with Scrum Masters and Product Owners to ensure timely and highquality resolution of JIRA defects Contribute to sprint activities and continuous improvement initiatives

Process Improvement Documentation

Continuously enhance support processes to improve efficiency and quality Maintain high quality documentation including JIRA tickets knowledge articles and operational procedures

Reporting Governance

Provide regular status updates metrics and insights to the reporting manager Support governance and reporting requirements for production support

Testing Development Support

Assist with development and testing activities to ensure timely issue remediation Create and execute test scenarios and test cases for system and integration testing

Knowledge Management Leadership

Conduct knowledge transfer sessions and mentor team members on business processes and application functionality Demonstrate ownership in managing complex initiatives and driving them to closure

Qualifications

• Bachelors degree in Computer Science Information Systems or related field or equivalent experience 5 years of experience in application support within the Insurance domain preferred

• Required Skills

Strong ability to translate technical concepts into business-friendly communication Excellent analytical problem solving and troubleshooting skills Proven experience in Agile Scrum environments and defect lifecycle management JIRA Strong organizational and facilitation skills with the ability to drive issues to closure Effective stakeholder management across business and IT teams Excellent verbal written and presentation skills Ability to work independently and collaboratively in fast paced environments Strong commitment to quality client service and continuous improvement

Key Attributes

High ownership and accountability mindset Ability to manage multiple priorities under tight timelines Strong collaboration and mentoring capability Focus on delivering high quality and reliable solutions

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.