NOC Engineer

Job description Primarily responsible for monitoring/initial troubleshooting, Server monitoring, alert acknowledgement and initial troubleshooting Monitoring Alert acknowledgment and initial troubleshooting. Monitor all Windows servers for performance issues and stability concerns. Storage, DB, Cloud monitoring Escalate tickets to L2 and L3 as appropriate. Network links monitoring and following up with providers for fault resolution Alerting the team and project owners of any alerts for customers. Initial Windows server support as needed. Knowledge on ticketing systems and ITIL process Server patching experience Liase with third party vendors for any OS issues Coordinate with ISP/Customers for link issues Network devices monitoring and initial checks Knowledge on network fundamentals Certified in Microsoft technologies preferred Degree in Computers preferred (Preferably Engineering degree holders). Good communication (Verbal and Written) skills which helps in the smooth interaction with users. Good team player and able to follow team policies and processes. Knowledge in Cloud services like Amazon, Windows Azure, VMWare is needed