Support Engineer - Java/Python/PHP

Job description Technical Support Lead who can provides post production support of application Define optimize support process Monitoring of application availability, performance and initial triage of Product related incidents Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs Redirect any issues requiring further analysis to the development team Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired Complete regular operational activities to maintain environments with minimal disruption and higher availability Proactively Monitor Infrastructure and Application Components to improved customer experience Qualification 7 years of experience in a leading application support team Well-versed with Analyzing application logs Good understanding of MSSQL DB, query optimizations, trouble shooting Application integrations like Payment gateway, Email etc Triaging of issues Communications Experience on any monitoring tool like Splunk, Dynatrace etc Excellent communication skills Exposure to programming (Java/Python/PHP) to debug an issue and resolve basic ones on top of production support experience Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing Cloud hosted application operations.