Desktop Support Technician

*** Please emphasize that this location IS NOT Midtown Manhattan ***Middletown NY is 75 to 90 minutes northwest of New York City and has no public transportation options available.Job descriptionWe are searching for Desktop Support Technicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.Responsibilities· Provide on-site and remote technical support to users.· Fully document support tickets on reported issues· Remotely assist customers through installation of applications and computer peripherals.· Guide users with simple, step-by-step instructions· Conduct remote troubleshooting when required· Test alternative pathways to resolve an issue· Customize desktop applications to meet user needs· Escalate issues as appropriate· Follow up with clients to ensure continued system functionality· Report and document customer feedback and potential product requests· Create technical documentation and manuals